Complain grievances | ICICI BANK | Grievances Redressed | Customer Care

Complain grievances | ICICI BANK | Grievances Redressed | Customer Care

ICICi recently started multi level customer grievances solution facility.

1. If customer have any complain about ICICI BANK or they are unhappy with bank personal,they can contact primarily to customer care.Goto http://www.icicibank.com/pfsuser/customer/cuscarenos.htm   to see customer care number of ICICI BANK.
2. If customer are unhappy with resolution received from customer care, they can write mail to: Mr. Avijit Saha, Head, Customer Service. They just have to fillup a simple form. Goto https://infinity.icicibank.co.in/salesEARWeb/web/rbi/jsp/escalationForm2.jsp  to see the form.Customer will must receive a response within 10 days from Customer Care Head.
3. If customer still not satisfied with the resolution, then they can write to Mr.Shiva Kumar Tadikonda, Nodal Officer,ICICI BANK. Goto https://infinity.icicibank.co.in/salesEARWeb/web/rbi/jsp/escalationForm3.jsp   to send email to him.Customer will must receive a response within 10 days from Nodal Officer.
4. If still Customer are unhappy with resolution,he can do any of the following two steps.

• Can approach to Banking Ombudsman for solution.Goto: http://www.icicibank.com/pfsuser/customer/BO_Address.pdf  for address of the Banking Ombudsman officer.
• Can Write to Mr. B. Madhivanan, Senior General Manager, Service Quality,ICICI BANK. Goto: https://infinity.icicibank.co.in/salesEARWeb/web/rbi/jsp/escalationForm4.jsp   to send an email to him.here you will receive final resolution of your grievances.

This entry was posted on Monday, August 10th, 2009 at 1:59 am and is filed under Finance. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.