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How to Complain HDFC BANK Authority regarding any problem

HDFC Bank always ensure that valued customers like you are completely satisfied with their service.
If you have any queries / grievances, please feel free to approach the Branch Manager directly.
Nothing is more important to HDFC BANK than Customer.

So if you face any problem & don’t have the time to visit branch directly,Just use online service to complain.

Visit http://www.hdfcbank.com/common/grievance.htm# to submit complain online.

If you are unsatisfied with the reply from branch manager & want to escalate the matter to Senior Management you may file your complaint in the following address.

For Banking Products specific complaints write to:
Caesar Pinto
Grievance Cell Officer,
Grievance Redressal Cell,
HDFC Bank Ltd.,
Old Bldg; “C” Wing 3rd floor,
26-A Narayan Properties,
Chandivali Farm Road,
Off Saki Vihar Road, Chandivali,
Andheri(East), Mumbai- 400 072.
Email : Grievance.Redressal@hdfcbank.com
 
For Credit Card specific complaints write to:

Manoj Prem,
Grievance Cell Officer,
HDFC Bank Cards Division,
8, Lattice Bridge Road,
Thiruvanmiyur
Chennai 600041.
Email : customerservices.cards@hdfcbank.com

 

For Depository Services specific complaints write to: 
Caesar Pinto
Grievance Cell Officer
Grievance Redressal Cell – Depository Services,
HDFC Bank Ltd.,
Old Bldg; “C” Wing 3rd floor,
26-A Narayan Properties,
Chandivali Farm Road,
Off Saki Vihar Road,Chandivali
Andheri(East), Mumbai- 400 072
Email : Grievance.Redressaldp@hdfcbank.com

 
Phone number for complain:

  1. Toll-free number:1800 22 4060 (accessible from BSNL/ MTNL landline)
  2. Call Grievance Cell Officer Phone No.  022-28569303
  3. For complaints related to Credit Cards: Toll Free Number: 1800 425 4332
  4. For Demat Account Complaints: Call  022-24961616 / 24910492

 

 

Note:

  1. Demat Account Complaints Time is : Monday to Friday – 9.30 a.m. and 5.30 p.m. 
  2.  Credit Card Complaint Time is    : Monday to Friday – 9.30 a.m. and 5.30 p.m.  
  3.  For Toll-free number:1800 22 4060: Monday to Friday – 8.00 a.m. to 8.00 p.m. & Saturday and Sunday – 8.00 a.m. to 4.00 p.m.
  4.   For Call Grievance Cell Officer  : Monday to Friday – 9.30 a.m. and 6.30 p.m. & Saturday – 9.30 a.m. and 1.30 p.m. 

This entry was posted on Tuesday, July 14th, 2009 at 11:49 pm and is filed under Finance. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

8 Responses to “How to Complain HDFC BANK Authority regarding any problem”

  1. anuradha malik Says:
    July 23rd, 2009 at 4:01 am

    HDFC BANK DOES NOT GIVE LOANS TO DEFENCE PERSONNEL !
    IS IT SO? PL. CONFIRM YOUR POLICY TO THE CUSTOMERS.
    I HAVE TO APPRAISE TO ALL THE PERSONNELS TO SHIFT THEIR ACCT TO ANY OTHER BANK
    MY ACCT NO 01081150000183. MY LOAN REFERENCE NO 15183381.
    your credit dept. has refused me a preapproved loan of 2.85 lacs (after sending me the sms’s that my loan has been approved) ON ABOVE GROUNDS .

    YOU HAVE WASTED MY TIME FROM 16/07 TO 22/07.
    I needed money on 21/07which i could have taken from any other bank at a lower interest rate than yours and within 48 hrs.I HAVE SUFFERED LOSS OF 1.5 LACS.
    YOU HAVE INSULTED A 10 YR OLD CUSTOMER OF YOURS BY FIRST OFFERING ME A LOAN AND AND THEN REJECTING IT .
    IAM GOING TO CLOSE MY SALARY ACCT AS SOON AS POSSIBLE. I WOULD NOT LIKE TO MAINTAIN RELATIONSHIP WITH SUCH A BANK WHERE THE DEPPTS ARE NOT CLEAR OF ITS POLICIES AND ALSO CREATE CONFUSION.
    YOUR BANK’S VARIOUS DEPTT. DO NOT KNOW THAT DEFENCE PERSONNEL’S DESIGNATION IS THE RANK WHICH HE HOLDS AND NOT THE JOB WHICH HE IS DOING ,UNLIKEHIS CIVILIAN COUNTERPART. I HAVE FACED PROBLEMS IN THE PAST ALSO IN GETTING A CREDIT CARD AND IN OPENING THE ACOOUNT.
    PLEASE EDUCATE YOUR EMPLOYEES AND EXECUTIVES ABOUT THE STATUS AND ORGANIZATION OF THE ARMY ,NAVY,AND AIRFORCE OFFICERS AND THE STATUS AND DESIGNATION OF THE DEFENCE OFFICER AND JAWAANS.

    YOUR BANK NEEDS TO ORIENT AND UPDATE YOUR EMPLOYEES AT THE EXECUTIVE AND MANAGER LEVEL.
    OR WE MAY BE FORCED TO TERMINATE OUR RELATIONSHIP WITH YOU.
    ANURADHA MALIK

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